No technical work on your end. We handle setup, configuration, and ongoing operation so your team can stay focused on patients.
LIORA supports your clinic by answering calls, capturing enquiries and keeping conversations moving when your team is unavailable or occupied. Your team continues working as normal while call handling runs in the background.
Patient information is handled carefully, with controlled access and only the details required for follow-up and continuity.
We keep setup light and straightforward. Here's how it works.
We learn how your clinic operates, including services, appointment types, opening hours and how calls should be handled.
Call handling is configured around your clinic so patient interactions feel consistent and familiar.
Before going live, we review call handling and make adjustments before launch.
Calls begin flowing through normally and your clinic starts receiving handled enquiries and summaries.
A simple example of how a patient interaction moves through the process.
Calls are answered when your team is unavailable, occupied or outside operating hours.
Patients hear a greeting adapted to your clinic and the conversation begins naturally.
Appointment requests and patient details are collected so conversations continue moving forward.
Appointment requests are handled according to your clinic's availability and preferences.
Your team immediately receives a written summary including patient details, reason for calling, and any actions taken.
After every interaction your clinic receives a clear summary including patient details, enquiry information and any next steps.
Information arrives clearly organised so follow-up remains simple and consistent.
Asked about consultation pricing for new patients.
Provided clear breakdown of fees and what the initial appointment includes.
Patient expressed preference for afternoon availability and confirmed suitability for Tuesday 14:30 slot.
Consistent call handling designed around how clinics operate.
Patient information is handled in full compliance with GDPR. Data is processed only where needed for follow-up.
Calls continue to be answered during busy periods, staff absences and outside normal hours.
Conversations remain structured and easy for patients to follow.
LIORA runs in the background so your team can stay focused on patients.
Book a short walkthrough and we'll show how LIORA would fit into your clinic and call flow.
See How It Works