Last updated: 03. 06. 2026
LIORA ("we", "us", "our") is committed to protecting personal data and handling information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when providing AI-assisted call handling services to private healthcare clinics and when visitors use our website. By using our website or services, you acknowledge the practices described in this policy.
Business nameOndřej Černý (OSVČ)
Trading asLIORA
CountryCzech Republic
Contactinfo@liorahealth.co.uk
When you submit a contact form, book a demonstration, or contact us directly, we may collect your name, email address, telephone number, company or clinic name, and any information provided in your message.
When LIORA handles calls on behalf of partner clinics, information may include caller name, telephone number, appointment requests, general enquiry details, information voluntarily provided during the call, and call summaries generated for the clinic.
When visiting our website, we may automatically collect IP address, browser type, device information, website usage information, and cookie-related data.
We process information to respond to enquiries, provide demonstrations of our services, operate AI-assisted call handling, deliver call summaries to partner clinics, improve service performance, maintain service security and reliability, and meet legal and regulatory obligations.
We do not sell personal information. We do not use patient information for advertising purposes.
LIORA uses artificial intelligence technologies to assist with call handling, information gathering, and communication workflows. The system is designed to answer calls, capture enquiry information, collect appointment-related details, and provide summaries to clinics.
LIORA does not provide medical advice, diagnoses, treatment recommendations, or emergency medical services. Healthcare decisions remain the responsibility of qualified medical professionals.
Where applicable under UK GDPR and related data protection laws, we process information based on legitimate interests, contractual necessity, consent where required, and compliance with legal obligations.
Information may be shared with partner clinics on whose behalf calls are handled, technology providers required for service delivery, professional advisers where necessary, and authorities when legally required. Service providers may include communication, hosting, cloud infrastructure, and artificial intelligence providers.
We do not sell personal data to third parties.
We take reasonable technical and organisational measures to protect information against unauthorised access, accidental loss, misuse, disclosure, and alteration. Access to information is restricted to authorised persons with a legitimate business need.
Information is retained only for as long as necessary to provide services, support partner clinics, meet legal obligations, resolve disputes, and maintain business records. Retention periods may vary depending on the nature of the information and contractual requirements.
Some service providers may process information outside the United Kingdom or European Economic Area. Where such transfers occur, appropriate safeguards are implemented where required by applicable law.
Subject to applicable law, individuals may have the right to access personal information, correct inaccurate information, request deletion of information, restrict processing, object to processing, request data portability, and withdraw consent where applicable. Requests may be submitted using the contact details provided in this policy.
Our website may use cookies and similar technologies to improve website functionality, analyse website performance, and enhance user experience. Further information may be provided in our Cookie Policy.
Our website and services may rely on third-party providers for website hosting, communication services, appointment workflows, analytics, and artificial intelligence processing. These providers process information in accordance with their own privacy practices and contractual obligations.
Our services are not directed toward children. We do not knowingly collect personal information from children without appropriate legal authority.
We may update this Privacy Policy periodically. Any updates will be published on this page with a revised effective date.